We just purchased a Seagate Black Armor NAS 220 network attached storage that comes with BlackArmor Backup software (rebranded from Acronis). The hardware and network discovery software are fine. The problem is with trying to run the Black Armor Backup software on a 1 y/o Dell with Win 7 Premium 64 bit. The software
works fine on our older Win XP Home machine. Whenever I start the software on the Dell, a dialog box pops up that says 'BlackArmor Backup has stopped working'. Tech support gave me a link to download newer software, I removed the old and installed the new, and the same problem happens. I tried Windows Compatibility Troubleshooting in several XP and Vista modes, and it still fails and the troubleshooter says 'Incompatible Application Detected. BlackArmorBackup is incompatible.' The Seagate forums have several discussions about this but no solution. Tech support said they can do nothing further and the team lead I spoke to suggested complaining to Microsoft.
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Level Date and Time Source Event ID Task Category
Error 7/20/2011 9:41:21 AM Application Error 1000 (100) 'Faulting application name: BlackArmorBackup.exe, version: 12.1.0.9823, time stamp: 0x4c7f632c
Faulting module name: BlackArmorBackup.exe, version: 12.1.0.9823, time stamp: 0x4c7f632c
Exception code: 0xc0000005
Fault offset: 0x00224cc4
Faulting process id: 0xc6c
Faulting application start time: 0x01cc46fbd6f33a26
Faulting application path: C:Program Files (x86)SeagateBlackArmorBackupBlackArmorBackup.exe
Faulting module path: C:Program Files (x86)SeagateBlackArmorBackupBlackArmorBackup.exe
Report Id: 18910c7b-b2ef-11e0-bc1b-a4badbe6e066'
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How do we fix this?