Please tell us what specific Office year and bundle you are talking about.

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In general there isn't one for versions of Office before Office 2013. In Office 2013 and 2016/365 there is a very narrow, specific set of circumstances where normal MS Support will help you get the key. Other than that MS's response is 'tough cookies! .. we are happy to accept your cash donation to our pension and party fund! BUY A NEW LICENSE!' MS expects you to keep track of your own licenses.

If you have 365/2016 you can log in to the MyAccount site to install or re-install.

https://support.office.com/en-us/article/Download-and-install-or-reinstall-Office-365-Office-2016-or-Office-2013-on-your-PC-7a28382b-7015-4b5a-9d9b-650d15742c95

Effectively all Office licenses allow you to re-install on the same computer, even after limited system changes like “upgrading” the OS or installing a new HD. Some, not all Office licenses allow you to “transfer” the installation to a new computer.

To re-install Office in general you need 2 things. Your unique product key and the matching generic installation file for the appropriate year and bundle.

These two elements can be found in a number of places, depending on your specific Year of Office and the bundle. For Office 2010 and earlier you need the key and install file, but with 2013 and later things have been changing

If you have Office 2016/365 then you can log in to the MyAccount page to re-install Office.Office 2016 allows users to do all sorts of license management through the MyAccount page. Office 2016 forces you to associate your license to an email account so the original product key becomes effectively one-time use.

Apparently, if you did register your 2013 Product Key with MS so you could see it in MyAccount, you can also get the full key to do re-installs.

You can access the 2013 Product Key:

• sign in at https://www.office.com/Myaccount
• Click on Install from disc
• I have a disc
• View your product key

Someone needs to try it with 2016.

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https://support.office.com/en-us/article/Sign-in-to-My-Office-Account-to-install-Office-or-manage-your-Office-365-subscription-959ac957-8d37-4ae4-b1b6-d6e4874e013f

Go to www.office.com/myaccount and choose My account. If you’re prompted to, sign in with the email address and password you used to set up Office. If you’re

Microsoft repair tool windows 10. Contact your support personnel for assistance.Usually when I see error 1719, I recommend that the user try to repair the Windows Installer service. Here is the solution when everying else fails:I suddenly became unable to install some applications.

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choose Install.

If you need more information to install Office, see Install Office on your PC or Mac.

When you install or activate Office 365, Office 2016, or Office 2013, you might be prompted to enter a 25-character product key that uses a combination of letters and numbers. The way you can find your product key depends on how you got Office 365, Office 2016, or Office 2013. Select how you got Office from the options below.

Remember that if you associated your copy of Office with a Microsoft account, you don't need your product key to reinstall Office 365, Office 2016, or Office 2013. Just follow the steps in Install Office on your PC or Mac.

…

https://support.office.com/en-us/article/I-can-t-remember-the-Microsoft-account-I-use-with-Office-eba0b4a2-c0ae-472c-99f6-bc63ee2425a8

this page assumes you have the product key, it displays a part of the email address for you to recognize and guess the rest.

Since the problem is related to the email account associated with Office suite, I suggest you to contact Microsoft following steps mentioned below information and address this issue:

1) Go to the following link and click on Getting Help > Contact Customer Support. https://commerce.microsoft.com/PaymentHub/help
2) Now under Product select Office 365 Home Premium> Security, Privacy and Accounts>Managing my Account.
3) You need to click on Start chat or Request a call option to talk to representative.

If you forgot the password for the Microsoft account that you associated with Office, you can reset it at https://account.live.com/ResetPassword.aspx. This will send an password reset email to the secondary email account.

https://support.office.com/en-nz/article/How-to-find-your-Office-2013-product-key-after-installation-026bc81b-6b2f-4052-b433-f41e6cc31c5a

Do you have several Office 2013 products tied to one Microsoft account and need help finding just one product key? The steps below are useful in determining which installations correspond to which product keys if you need to reinstall office 2013 on a new PC or after reformatting your PC.

Important When you have multiple Office 2013 installations linked to your Microsoft account, you will see them all listed on the My Account page. Do not click the Install button next to any product without knowing if it is an unused installation. This can cause activation issues.

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First, find the last five digits of the product key associated with your computer.

1. 1.Go to the PC that has Office 2013 installed
2. 2.Right click the Windows icon and select Command Prompt.
3. 3.Enter the appropriate command:

For 32 bit Windows:

cscript “C:Program FilesMicrosoft OfficeOffice15OSPP.VBS” /dstatus

For 64-bit Windows:

cscript “C:Program Files (x86)Microsoft OfficeOffice15OSPP.VBS” /dstatus

1. 4.The command prompt box will show you the last five digits of the product key associated with the installation on that PC.
2. 5.Make a note of the PC the Office 2013 product is installed on, and five digit number. You will need this for reference.

Next, you will need to find the product key associated with each product linked to your Microsoft account.

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1. 1.Sign into the My Account page with the email/password associated with your Microsoft account.
2. 2.You will see the multiple Microsoft products linked to your Microsoft account.
3. 3.To begin identifying the product key associated with the installation, start with the first product.
4. 4.Under Account Options, choose Install from a disc.
5. 5.Choose the I have a disc option.
6. 6.Click the View your product key button.
7. 7.The product key for the installation is displayed.
8. 8.Make a note of the Office product sequence as they are displayed on the screen, and the product key associated with it. You will need this for reference. (Note: the partial keys are sorted alphabetically, NOT by install date)
9. 9.You can now match the five digit number from the command prompt on the PC to the product key on the installation.

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10.Once you determine which installations have been used on which computers, you will know which product to use for installation on the reformatted or new PC.

Note If no product key is displayed, the installation has not been used or activated.

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It is helpful to create a list of the Office 2013 installations, product keys associated with each, and the PCs on which they are installed. This eliminates confusion in the future when a PC must be replaced or reformatted, and Office 2013 needs to be reinstalled on a machine.

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Applies To: Office 2013